Lessons from Colorado State University and Purdue University
Even the most carefully planned events can hit unexpected challenges: an AV glitch, a freezing cold room or missing catering items. For higher education institutions hosting hundreds of events each year, those moments can add up to real stress for organizers and staff.
In this webinar, leaders from Colorado State University and Purdue University shared how they’ve tackled those challenges head-on by transforming how their campuses manage event support. Hosted by Touchwork, and featuring Scott Anderson from 7 Point Solutions, the discussion explored practical strategies for improving coordination, communication, and response times — helping teams keep events running smoothly, no matter what comes up.
Download the webinar presentations
Turning Real-Time Support into Real Results
At Colorado State University, Jason Rogien, Director of Event Services, described how his team streamlined support across more than 30 event spaces in the Lory Student Center. By enabling quick, location-specific requests and connecting them directly to the operations team, CSU has seen faster responses, better communication, and more confident event organizers.
Meanwhile, Purdue University’s Travis Peters, Associate Director of Auxiliary Services Operations, highlighted how centralizing event support has reduced confusion and prevented issues from falling through the cracks. By integrating their support processes with 7 Point OPS, Purdue now manages requests more efficiently, identifies recurring issues, and uses data to improve planning and staff training.
As both institutions shared, even small improvements in how requests are handled can make a meaningful difference, helping teams work more smoothly, deliver more consistent service, and support stronger event experiences across campus.
Key Takeaways
The discussion reinforced several lessons that any institution can apply:
- Responsiveness matters. Real-time communication tools help event teams react faster and reduce disruptions.
- Centralized systems build clarity. Managing all requests in one place prevents confusion and duplication.
- Data creates insight. Tracking requests over time reveals trends that help guide training, technology improvements, and preventive planning.
- People make the difference. Empowering staff with simple, effective tools allows them to focus on what matters most — creating great experiences.
If you missed the live session, you can now watch the full recording or download the webinar presentations.
Reach out to us for further information or to book your personalized demo.
